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The NAHQ CPHQ certification exam offers a great opportunity to advance your career. With the Certified Professional in Healthcare Quality Examination certification exam beginners and experienced professionals can demonstrate their expertise and knowledge. After passing the Certified Professional in Healthcare Quality Examination (CPHQ) exam you can stand out in a crowded job market. The Certified Professional in Healthcare Quality Examination (CPHQ) certification exam shows that you have taken the time and effort to learn the necessary skills and have met the standards in the market.

The CPHQ certification exam is a computer-based exam that can be taken at various testing centers across the world. CPHQ exam is offered four times a year, and candidates need to register and pay the exam fee to schedule their exam. The passing score for the CPHQ Certification Exam is 100 points, and candidates who pass the exam receive a certificate of achievement from NAHQ.

NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q522-Q527):

NEW QUESTION # 522
While the use of technology may result in fewer medical errors. In order for this strategy to be most effective.
It should be supported by

A. effectiveness of staff.
B. leadership training.
C. an organizational structure.
D. a culture of safety.

Answer: D

Explanation:
The use of technology in health care can reduce medical errors by improving the reliability and accuracy of information, enhancing communication and coordination, and supporting decision making and care delivery. However, technology alone is not sufficient to ensure patient safety. It must be accompanied by a culture of safety that fosters a blame-free environment, encourages reporting and learning from errors, promotes teamwork and collaboration, and allocates resources and leadership support for safety improvement123 A culture of safety is defined as "the extent to which an organization's culture supports and promotes patient safety. It refers to the values, beliefs, and norms that are shared by healthcare practitioners and other staff throughout the organization that influence their actions and behaviors." 4 A culture of safety can be measured by assessing the attitudes, perceptions, and behaviors of staff and leaders regarding patient safety issues5 A culture of safety can enhance the effectiveness of technology by ensuring that it is designed, implemented, and used in ways that align with the needs and preferences of users, the goals and processes of care, and the context and environment of the organization6 A culture of safety can also mitigate the potential risks and unintended consequences of technology, such as usability issues, workflow disruptions, alert fatigue, and new types of errors78 Therefore, while the use of technology may result in fewer medical errors, in order for this strategy to be most effective, it should be supported by a culture of safety that creates the conditions and capacities for safe and quality care9 Reference: 1: How 4 hospitals are using technology to reduce medical errors - Advisory 2: Problems with health information technology and their effects on care delivery and patient outcomes: a systematic review | Journal of the American Medical Informatics Association | Oxford Academic 3: Use of Technology to Reduce Medication Errors and Improve Patient Safety 4: What Is Patient Safety Culture? | Agency for Healthcare Research and Quality 5: Safety Culture in Healthcare: A 7-Step Framework 6:
Technology as a Tool for Improving Patient Safety | PSNet 7: Health IT's role in reducing medical errors - ONC 8: Safety Culture in Healthcare Settings | NIOSH | CDC 9: [Shaping the Future of the Healthcare Quality Profession]

NEW QUESTION # 523
Patient satisfaction and patient experience-of-care surveys are the most common quantitative measures healthcare organizations use, but they can use other important ___________ to obtain important information from patients and their families to guide improvement work. (Choose two.)

A. Listing posts
B. Focus group research
C. Patient satisfaction surveys
D. Qualitative measures

Answer: A,D

NEW QUESTION # 524
Health organizations measure performance to meet multiple internal and external needs and demands.
Internal quality improvement literature identifies some fundamental purposes for conducting performance measurement such as:

A. Assessment of current performance
B. Control of evaluation
C. Demonstration and verification of performance improvement activities
D. Both A and B

Answer: D

NEW QUESTION # 525
The best means of reducing sentinel events In a care delivery system Is

A. using computerized decision-making tools.
B. layering methods of mistake-proofing.
C. removing the human variables.
D. incorporating the perspectives of patients.

Answer: B

Explanation:
Sentinel events are serious patient safety incidents that signal a need for immediate investigation or response1. Reducing sentinel events in a care delivery system requires a comprehensive approach that includes various strategies2. One of the most effective strategies is layering methods of mistake- proofing2. This involves designing or redesigning systems to reduce and prevent errors2. It also includes enhancing education and training, teamwork, self-assessment, and information management2. These proactive efforts have been shown to reduce and prevent errors2.
Reference: https://www.jointcommissionjournal.com/article/S1070-3241%2816%2930370-4/pdf

NEW QUESTION # 526
Multi-voting Is frequently used in which of the following steps of the quality Improvement process?

A. identifying root causes
B. prioritizing Improvement opportunities
C. Implementing solutions and controls
D. speculating on problem causes

Answer: B

Explanation:
Multi-voting is a technique that helps a group narrow down a large list of options to a smaller list of the most important or preferred ones. It is also known as NGT voting or nominal prioritization 1.
Multi-voting is frequently used in the quality improvement process when there are many potential problems or solutions to choose from, and the group needs to focus on the most critical or feasible ones.
It can help the group reach a consensus and avoid bias or domination by a few members 1.
According to the NAHQ Healthcare Quality Competency Framework, one of the skills required for healthcare quality professionals is to "use multi-voting to prioritize improvement opportunities" 2. This skill belongs to the domain of performance and process improvement, which involves identifying, analyzing, and implementing changes to improve outcomes and efficiency 3.
The steps of multi-voting are as follows 1:
Generate a list of options or ideas using brainstorming, affinity diagram, or other methods.
Display the list on a flip chart, whiteboard, or computer screen so that everyone can see it.
Ask each group member to select a certain number of options (usually 3 to 5) that they think are the most important or relevant. They can use stickers, dots, or marks to indicate their choices.
Count the number of votes for each option and rank them from the highest to the lowest. Eliminate the options that received the least votes (usually less than half of the highest vote) and repeat the voting process with the remaining options until the desired number of options is reached (usually 3 to 5).
Discuss the final list of options and agree on the priority order or the final selection.
Reference: 2: NAHQ Healthcare Quality Competency Framework, Domain 3: Performance and Process Improvement, Skill 3.1.4 3: NAHQ Healthcare Quality Competency Framework Overview 4
1: What is Multivoting? NGT Voting, Nominal Prioritization | ASQ 1

NEW QUESTION # 527
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Hot Training CPHQ Materials | Reliable Test CPHQ Free: Certified Professional in Healthcare Quality Examination

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q522-Q527):

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