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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:
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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q21-Q26):
NEW QUESTION # 21
Which is not an example of configuration information for a CI?
- A. Status
- B. Unique identification
- C. Relationship with other Cis
- D. Feature of a service
Answer: D
NEW QUESTION # 22
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
- A. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
- B. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
- C. To ensure that supplier processes and procedures are defined
- D. To ensure that a process exists for the procurement of suppliers
Answer: A
NEW QUESTION # 23
How can an organization determine the effectiveness of the service level management process?
- A. By defining service levels
- B. By reporting on all incidents
- C. By monitoring service level targets
- D. By checking contracts with suppliers
Answer: C
NEW QUESTION # 24
How should service requests be handled according to ISO/IEC 20000-17?
- A. Record, prioritize, resolve, close
- B. Record, prioritize, fulfill, close
- C. Record, classify, escalate, close
- D. Prioritize, escalate, resolve, close
Answer: B
NEW QUESTION # 25
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?
- A. Top management
- B. The Registered Certification Body
- C. Any process owner
- D. A consultancy organization
Answer: A
NEW QUESTION # 26
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